Landlord Rental Guide Technical Support

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Technical Support

Upon purchasing The Complete Landlord® e-Guide, you should have been linked to a web page with instructions on downloading your files. If you were not, if your download was unexpectedly interrupted or did not work properly, please Contact Us to have the download and instructions re-delivered to you directly.

The download process is quite simple and should only take a few seconds or minutes to complete. If you are experiencing problems, be sure to read the instructions carefully and try again. Most download errors are the result of the user not following the instructions properly but can be remedied quickly and easily. The following are frequently asked technical questions. If you cannot find the information to solve your problem, please Contact Us for direct assistance.

"I get an error message that says the file is not a valid Win 32 application".
This error message is usually due to the size of the e-guide downloaded file and the ability of your computer's temporary folder system to convert this data. Many system defaults disallow all large .exe files and display this message to the user. Contact Us for further instructions on the remedy.

"I followed the instructions for the download but it didn't work."
In most of these cases, the files were downloaded and you just don't know where to look for them. The download instructions ask you to designate where you want the files to be saved to before clicking the "Unzip" button. If you do not specify a location, the default is set to your C drive. So, look there to find the files and/or do a search of your computer for "landlord" to see if they were saved elsewhere.

Another common error occurs if you clicked on "Save" at the File Download prompt instead of "Open", as directed. Saving the file downloads it to your computer without executing it to open first so the contents of the file can be extracted. In this case, you would still need to execute the opening of the file on your system with a WinZip type of software. The quickest and easiest remedy to this problem is to perform the download again from our site in which case you will need to Contact Us to request the link. Upon verification of your purchase, it will emailed to you immediately.

"When I try to open a PDF file, I get an error message and it won't open."
As explained on the download page, all documents require Adobe® Acrobat® or Reader® software to view and print. If you do not have this software you download a free copy of Adobe Reader® now . Upon installation, you should be able to open PDF files in a read-only format and be able to work within them as intended. If you are still having trouble, try opening Adobe first and then open the PDF file within the Adobe program.

"I can't open or read the Microsoft® Word files."
If you do not have a version of Microsoft® Word software later than 1997, your system may not be able to read the files. You will need to upgrade to a more current version or you may obtain a free download of Microsoft viewer software by clicking here.

This software is a read and print only version that will not allow you to customize documents.

The Complete Landlord^® eGuide, & Real Estate Forms
Handbook, Guide & Real Estate Forms CD for Managing Rental Properties.
Toll Free 866-290-4183

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